Step inside the Superior Performance Framework

To align your talent for these massive changes you need people “fit for purpose” — transformative leaders with diverse views and new behaviors, and a diverse, collaborative workforce of the right size, shape, and mix of skills and experience.


Organization

People

Discretionary Energy

Leadership

Superior Performance

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Transform products and services

Engage Customers & Partners

Embrace Optimized, Agile Operations

Empower People for Innovation

Transform products and services

Transform products and services

Dynamic teams enabled and aligned to common purpose

  • Cross-LOB networks to collaborate, problem solve, and define integrated solutions.
  • Design thinking to create openness to ideas and rapid iteration from trying, learning, and evolving.
  • Team capacity and capability to innovate at the edge while in control

DRIVERS & OUTCOMES

  • DRIVER: Market shifting presence
  • OUTCOME: Definition of specific value to customer
‹ Back to StartEngage Customers & Partners ›

Engage Customers & Partners

Engage Customers & Partners

Consultative, coordinated, insightful go-to-market ability

  • Customer centric relationships, outcomes, quality and performance
  • Accountability to an ecosystem, connected with multiple interactions across go-to-market channels and business ventures
  • Consultative insight from data & analytics to make decisions quickly, learn fast, and iterate to drive improvements continuously

DRIVERS & OUTCOMES

  • How clearly and explicitly do your purpose and vision fit with the evolving business situation?
  • To what degree does the communication of the purpose and vision inspire enthusiasm among employees at all levels?

Embrace Optimized, Agile Operations

Embrace Optimized, Agile Operations

Refers to employees knowing what is expected of them in their jobs and understanding the connection between their performance and organizational objectives.

  • Employees know exactly how they contribute to the success of the organization through objectives explicitly aligned to the strategy.
  • Individuals who are committed to specific, challenging goals perform better than those who have vague, unclear goals to “do your best.”
  • Clarity of expectations contributes to high levels of engagement and job satisfaction.

ASK YOURSELF…

  • How aware are your employees of important issues affecting the organization?
  • To what extent are your employees clear on their role objectives and how they contribute to wider organizational goals?
‹ Engage Customers & PartnersEmpower People for Innovation ›

Empower People for Innovation

Empower People for Innovation

The energy, or effort, that employees willingly exert in order to achieve organizational goals.

  • Employee engagement is central to discretionary effort.
  • Teams and individuals who exert more discretionary energy are more committed, proactive, and satisfied in their work.
  • They are more innovative, productive, and are stronger performers overall.

ASK YOURSELF…

  • How consistently do your employees put in extra effort to help their fellow team members?
  • To what degree will your employees go the extra mile to ensure customers are satisfied and organizational goals are achieved?

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BACK TO START

Select a Category to Explore

Transform Products & Services
Engage Customers & Partners
Embrace Optimized, Agile Operations
Empower People for Innovation

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